Shipping policy
Shipping policy
SHIPPING + PICKUPS
Pickups
If you are Wellington based and would rather opt to pick up your items from our Lower Hutt Showroom please call us on 027 651 6636 and select pick-up from store at check out and shipping fees will be waived.
We recommend organising appropriate transport and help to keep your items safe during travel if you are picking up from the showroom.
Delivery within New Zealand
Costs
North Island
| Standard 1 | 0kg–9.99kg | NZ$15.00 |
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|---|
| Standard 2 | 10kg–19.99kg | NZ$35.00 |
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|---|---|---|---|
| Standard 3 | 20kg–29.99kg | NZ$75.00 |
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| Standard 4 | 30kg–39.99kg | NZ$95.00 |
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| Standard 5 | 40kg–49.99kg | NZ$110.00 |
South Island
| Standard 1 | 0kg–9.99kg | NZ$35.00 |
|
|---|
| Standard 2 | 10kg–19.99kg | NZ$75.00 |
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|---|---|---|---|
| Standard 3 | 20kg–29.99kg | NZ$95.00 |
|
| Standard 4 | 30kg–39.99kg | NZ$120.00 |
|
| Standard 5 | 40kg–49.99kg | NZ$160.00 |
Wellington Region (within 10km of retail store)
| Pick Up In-Store | — | Free |
|
|---|
| Standard Local 1 | 0kg–9.99kg | NZ$15.00 |
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|---|---|---|---|
| Standard Local 2 | 10kg–19.99kg | NZ$35.00 |
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| Standard Local 3 | 20kg–29.99kg | NZ$50.00 |
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| Standard Local 4 | 30kg–49.99kg | NZ$120.00 |
Any orders over 50kgs will be assessed for shipping costs on an individual basis.
*Please note that these rates exclude rural or remote addresses. If you provide us with a rural or remote address you will be contacted with a delivery quote after placing your order. We reserve the right to deem whether an address is considered rural or remote after consulting with our freight companies. If you would like a delivery quote prior to placing your order then please email us at outdoors@groundbreakers.co.nz
Details
We endeavour to do our best and organise delivery for the day specified but sometimes this is beyond our control especially outside of main centres.
We deliver on weekdays only. Please note that business addresses are preferable.
Couriers to main New Zealand towns and cities will usually be delivered 2-3 working days after your order has been received. Rural couriers can take up to 7 working days. Furniture deliveries will generally take 7-10 days depending on your location. If you have a specific time frame please let us know. You will receive an email with a tracking link once your order has been dispatched.
We are unable to send to PO Boxes.
Not all items are stored onsite, please allow for sufficient time for these to be ordered from our manufacturers or storage spaces.
Order Processing
All products in stock will be processed and dispatched within one working day of us receiving your order. Orders are processed and packaged during our office hours of 10.00am-5.00pm, Monday, Wednesday and Friday.
If you have placed your order on a weekend, we'll action this as soon as possible on Monday. Please note the above information regarding possible delays with our shipping partners.